Refund policy

Return & Refund Policy
Effective date: 8/20/2026

At Destino Grooming, we want you to feel good about your order. To start a return or request help, email [support@yourdomain.com] with your order number and a short description of the issue.

Standard returns
Unopened, unused products in their original condition may be returned within 30 days after delivery for a refund of the purchase price. Please contact us before sending anything back so we can provide return instructions. Unless we made an error or the item arrived damaged or defective, customers are responsible for return shipping. Original shipping charges are not refundable unless required by law or the issue was our error.

7-Day Satisfaction Guarantee  
If you try your first eligible Destino Grooming product and are not satisfied, email us within 7 days after delivery. If eligible, we will refund the purchase price of one item per customer/household. We may ask for your order number, a short description of your experience, and photos where helpful to investigate a quality issue. We do not require an opened product to be returned unless we tell you otherwise.

The guarantee applies only to purchases made directly at [yourdomain.com]. It excludes shipping charges, gift cards, products clearly marked final sale at checkout, purchases from unauthorized sellers, and repeated, abusive, or fraudulent claims. It does not limit rights available under applicable law.

Damaged, defective, incorrect, or missing items  
Contact us within 7 days after delivery with your order number and clear photos of the item, package, and shipping label where possible. If we confirm an error, damage, or defect, we will provide an appropriate replacement or refund and cover reasonable return shipping when a return is needed.

Refund timing
Approved refunds are returned to the original payment method. Please allow [5–10 business days] after approval or receipt and inspection of a return; your bank or payment provider may take additional time to post the refund.